IHT Reviews • Read Some • Write One

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Broadway   8th Ave & I-25   Boulder   Highlands Ranch

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Review from Website
Joe C • 4/2016
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We purchased a fire place from IHT and had it installed by another company. The fire place is great and we love it. The installation left something to be desired. We contacted Willis Rebik. He saw the problem and came over on his own time and fixed the problem. We are completely satisfied with the product and the service we received from IHT and especially from Willis. I would recommend any of my friends to this company and to Willis.

Review from Website
Denise R • 5/2016
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My first experience with anyone from IHT was at a Costco on Wadsworth and Quincy in Littleton. The representative I spoke with was Chris Pinter. He was very courteous answering my numerous questions, even though there were two other people he was also working with. My husband and I had been trying to fix a leak in the hot tub we had at the time, and we could just not get the leak fixed. When Chris explained how the IHT hottub was insulated and how much easier it would be to find and fix a leak, I was sold! Then he told me that they would haul away the old hot tub, I was ecstatic. Once the very timely delivery took place, Chris and IHT are always there to answer questions or offer advice on how to enjoy our new hottub to the fullest. When we call, the phone is answered by a REAL PERSON! I highly recommend IHT and Chris Pinter!

Review from Website
S G • 4/2016
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My husband and I bought a Hot Springs Hot Tub from the Boulder location a couple months ago and it is fantastic. Our salesperson Chris Pinter was extremely knowledgeable and helpful, and we were particularly impressed with his frequent follow up calls. We were also very pleased with the service department, and our valet service specialist is great as well. I would highly recommend not only our hot tub, but the team behind the scenes as well.

Web Review
Charleen C • 4/2016
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Willis Rebik with International Hot Tubs is the best person to deal with. He is knowledgeable, helpful and considerate of the needs of his customers. We highly recommend him to anyone.

GOOGLE Review
Tom S • 2/2016
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Looking for someone who really knows hot tubs and will tell you the truth?  Customer service is often a "lost art" in today's marketplace but IHT has an outstanding sales person in the Highlands Ranch store, Johnny Harms.  You will find him to not only be willing to share his in-depth knowledge of hot tubs and your options, but he will also provide excellent support after the sale!  Johnny is a true gentleman and an exceptional customer service professional!

GOOGLE Review
Glenn M • 2/2015
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Without a doubt the most useful hot tub company I have dealt with in my life. Over the course of 12+ years they have sold me a hot tub and provided the most incredible service I have ever had. Most importantly, the guy I dealt with no day one, Willis, is still there today. In a business where shady opertors abound and they are here today, gone tomorrow, I'm really impressed.

GOOGLE Review
Dr. Stephen S • 4/2014
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IHT is the very best when it comes to standing behind what they sell when it comes to great service! ANYBODY can sell you a Hot Tub but the real test happens AFTER the " sale"!! I bought a Tub from IHT almost 5 years ago and they have stood behind their sale, ON WARRANTY, with NO Charge or problem getting Service. Debbie Hiner ( Head of Service )and Max, friendly and competent Technician, are ALWAYS there for me. I buy all my stuff from them ( Steam Sauna equipment, Chemicals, etc.) because I can call on them anytime!

PS. I am updating my Review today, 4/29/2014. I STILL love IHT! ANYBODY can sell you a Hot Tub!! No big deal! BUT IHT services what they sell AND they stand behind
their Warranty with no argument needed!!!

Review from Website
Ken M • 3/2014
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We could not have expected anything more with the delivery of our new Hot Springs. The delivery team showed up on time, paid attention to our requests, answered all of our questions and were extremely courteous and knowledgeable. A great product is only as great as the staff and company that support it and we could not have asked for more. Our thanks to you and your team.

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Review from Website
Pamela B • 4/2016
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I purchase my Fireplace from Kim at the Denver Home and Garden Show back in February 2016. Had it installed the First of April just in time for our big spring snow. Came in handy. Heats up our basement in no time. And when the electric went out we still had plenty of heat. Love our new fireplace and the support and help from Kim was excellent!
Thanks

Review from Website
John C • 3/2016
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5 Star service from the Boulder Showroom & Jack the salesman. Informative with zero pressure. Sat in the different tubs on two occasion to help pick just the right spa.
5 Star service from the delivery & install crew. Great people.
5 Star service from the home office staff.
Totally the Best.

Review from Website
Christina C • 3/2016
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I had a great experience with IHT in Boulder, from Chris coming out to check out the site, to delivery and setup by Bobby and Nick (and one more young man whose name I've forgotten), through Sean's visit to answer my questions about water treatment and maintenance. Terrific service from start to finish -- and we are loving our new hot tub.

Review from Website
Pam M • 3/2016
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I went to the Home and Garden Show with the intent to purchase. Tracy Cady helped and answered several questions. The disappointment came when it took me 5 phone calls to her to find out the status of the order. My entire vacation was spent waiting for call backs.
Today was delivery day...Dennis, Jerome, and Willis were amazing. They helped to coordinate the electrician and ensured they did everything possible to rectify the last 2 weeks of concerns. Thank you to Willis, Dennis, and Jerome for your help!

Read most recent by clicking a store above.

Review from Website
LaVonne B • 5/2016
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We purchased a gas fireplace and couldn’t be more pleased. Kim and Willis have been great to work with. They were there every step of the way from choosing which one would be the best fit to the final installation. Willis also followed up with us afterwards to make sure things were operating smooth. We are glad old man winter hung around a little longer this Spring, so we could enjoy turning on our beautiful fireplace and warm up our family room.

Thanks Kim, Willis and Dennis

Review from Website
James B • 5/2016
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We are very pleased with our new spa from IHT. The sales staff were very helpful and knowledgeable. The delivery folks were great. They took the time to make sure the spa was placed exactly where we wanted it and answered all our questions. I highly recommend IHT to anyone buying a spa.

Review from Website
Ken M • 3/2016
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We could not have expected anything more with the delivery of our new Hot Springs. The delivery team showed up on time, paid attention to our requests, answered all of our questions and were extremely courteous and knowledgeable. A great product is only as great as the staff and company that support it and we could not have asked for more. Our thanks to you and your team.

YELP Review
John H • 2/2016
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Excellent business and excellent products.

I have had my IHT Hot tub for 15 years and it is still working well and has never leaked. The Zuni store has been great with support and has had all the chemicals and filters in stock so I can maintain my spa with the minimum of hassle.

Tracy Cady, recently helped me and she was great!

GOOGLE Review
Craig R • 2/2016
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Purchased a new tub to replace our old hot tub. Got the salt system and simply love the tub and the quality of the water. There is virtually no chemical smell with this system the water is like we just filled it all the time. You don’t need to do frequent water changes and it is perfect 5 months after filling it. We were lucky to go three months with our old tub before the tub had a very chemical smell.

Can’t say enough positive things about the customer service. They came out and check the area where the tub was going and ensured that everything was set before the tub arrived. Even the most simple question is patiently responded to by Willis. Best customer service I have experienced in quite some time.

GOOGLE Review
Jayne R • 11/2015
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We purchased our hot tub from IHT about a year ago. Just last Tuesday our tub sprung a leak. I called IHT and left a message on Tuesday 9/29 and first thing Wednesday morning got a call from Carly to schedule repairs. Max arrived on time Friday and had our tub up and running within an hour and a half. I have been very pleased with the exceptional customer service and overall experience with IHT!

GOOGLE Review
Judy S • 2/2016
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When we were buying a house that needed a hot tub replacement, Chris at IHT Boulder came to our rescue. He came out to take the needed specs and then offered a few choices that would fit the space and our needs. Chris took plenty of time with us to teach us how to care for the spa and the options available. The install was done on time and the cleanup complete. We've been using IHT Boulder ever since for all of our spa needs. The people at IHT Boulder have been terrific, professional and super helpful. There are few businesses that I genuinely look forward to having the next encounter like IHT Boulder. Their showroom is a delightful experience all in itself. (Bring a bathing suit!)”

GOOGLE Review
Rhonda G • 2/2016
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We have had our hot tub for several years and enjoy it now as much as when we first purchased it. Kudos to IHT, especially to Johnny Harms at the Highlands Ranch location! He is very knowledgeable when we have maintenance questions and makes us feel like our business is valued. Highly recommended!